Data-driven process improvement.

With the best expertise and technologies.

As our client, you secure a reliable partner committed to helping you achieve results and new capabilities that truly meet your needs. We have a large-scale understanding of business operations and aim for concrete improvements utilizing the most suitable methods and technologies.

We’ll help you visualize how process-oriented development can create value in your operations.

Looking for the guidance of world-class process experts?

Flovio provides you with over 50 process and technology specialists who can assist in leading projects as a Program Manager or join your team as a specialist. Reach out with your needs, and we’ll help you.

Best experts for your project

Want the best overall solution?

Flovio’s process experts aid clients in developing their operations from individual processes to comprehensive business development projects through a process development-oriented point of view.

More about our services

Views from our process experts

Improving process efficiency with the process sprint method

Continuous improvement usually refers to the incremental and daily development of value streams and processes. Embracing continuous improvement is rarely...

Process mining – The current state model to help you get started and generate value!

Process mining promises a lot, but will it deliver? The “Global Process Mining Survey” (2023) conducted by Deloitte, listed six...

“Flovio’s process expertise and strong understanding of procurement helped us define our procurement approach and processes from strategic planning to contract management. We were able to procure new technology in an appropriate way to promote procurement knowledge management and project portfolio management.”

City Development Manager

Flovio offers comprehensive services for process-oriented development

We develop the best solutions based on researched data and perspective gained through practical experience.

Data-driven process development

We recognize processes from data, study the implementation of standardization and analyze process capability. In addition to process mining, we provide comprehensive process simulations. With simulation models it is possible to investigate and develop the operation of processes and, create forecasts and recommendations that support proactive decision-making.

Technology supporting processes

With the best technology, we enable the efficient implementation of processes. We provide support for ERP systems, business software, intelligent automation and data processing. In our experience, system development through processes yields significant benefits, such as lower overall costs and improved user experience.

Comprehensive process management in practice

We help build a comprehensive process model, where the process architecture becomes the organization’ shared language and roadmap. The process model also works as the cornerstone for establishing process metrics and the daily management model.

Continuous improvement as an approach

We help you create an operating model, in which every employee can strive to improve every day. A decision will be made on how the impacts of improvements on customer and employee satisfaction, as well as productivity, will be systematically assessed and monitored.

Process design

We model and define business processes with small, quick enhancements that lead to transformative organizational changes. Excellent results can be achieved through, for example, process sprints, where the current and target state are modeled cost-effectively within a short time frame.

Service design

We design processes and services in a way that creates customer value. We integrate customer focused planning, creativity and business strategy to ensure the development of innovative and customer-oriented services for our clients.

Resource and supply chain planning

We build operational planning processes with the ability to look ahead and respond to change. Resource and supply chain planning encompass traditional demand forecasting, capacity and inventory management, as well as tasks such as scheduling, prioritization and optimization of costs and profits. We also provide support in larger changes, such as organization models and enterprise architecture, and their implementation.

New skills with coaching sessions

Through coaching we grow our clients’ expertise and ensure the implementation of the planned changes within the organization. Our tailor-made coaching is always aimed at…

“The process management training with Flovio provided us with a strong foundation for change. Now we can manage our procurement more efficiently and better meet our customers’ needs. Our organisation has gained a clear competitive advantage thanks to the new approach.

Procurement director of a listed company

Comprehensive understanding of the needs of industries

With our extensive experience, we can ensure that the results and new capabilities achieved with our help will meet your business needs.

Industry

Our industrial customers include large companies in the forestry, chemical, electronics, engineering and food industries.

Defining a continuous improvement model for a customer service organization
Optimizing logistics networks based on sales areas
Establishing global logistics control processes
Building a production planning model for the new factory
Creating a multi-level process architecture
Streamlining customer service center processes
Reforming a Sales Operations Planning process
Reforming product development processes

Finance and insurance

Our clients include banks, insurance companies and specialized financial sector actors.

Human resources management processes from strategic planning to operational implementation
Leaning the customer service process
Improving the digitization of a customer service process
Defining a model for continuous improvement
Leaning application processes and providing support for their implementation
Increasing process competence through coaching
Defining a comprehensive process model
Leaning sales processes

Social and healthcare services

We provide services not only to wellbeing services counties but also to private actors in the social and healthcare sector.

Queue management
Process competence development coaching
Service network analysis
Knowledge management solutions
Capacity planning and control models for service production
Utilizing process management as a management system
Establishing process metrics for family and social services
Management insights and daily management model
Data-driven development of customer service processes
Lean coaching for social services
Sparring management team work

Commerce sector

We have experience in companies specializing in retail, wholesale and e-commerce.

Queue management
Service production processes and capacity management
Defining and implementing knowledge management solutions
Defining the customer experience
Developing marketing processes
Optimization of logistics solutions
Development of a comprehensive analytics solution
Harmonization of core processes on a global scale
Process architecture renewal
Streamlining customer service

Public sector

We are the framework contract supplier in IT and management consulting for Hansel. We manage public sector process improvement from administration to operational management.

Defining and leaning processes for employment services
Supplier management process and producer control
Contract management processes
Leaning permit handling processes
Developing legislative processes
Coaching on a process management model
Developing and building a process organization
Development of statutory processes

Municipal sector

We are the municipal sector’s trusted framework contract supplier. Our services are widely used by both education and cultural entities, as well as urban environment and employment services.

Power-app solutions for operations management
Employee lifecycle management
Developing space reservation processes
Comprehensive development of procurement processes
Definition of case management processes (e.g. request for information and official decisions)
Developing cross-administrative processes related to urban development
Reforming operating models
Process-oriented organizational model