€60, 110k
One function or value stream. 3, 4 month engagement.
- Operating model diagnostic
- Accountabilities & KPI design
- Governance setup
- First-quarter embedding support
Service · Operating model
An operating model that actually holds.
New strategies, new tech and new structures fall apart on the same thing: an operating model that doesn't carry them. We design and embed the accountabilities, governance, and CI cadence that make the new way the only way.
What it is
The wiring between strategy and the work.
We design the operating model around your processes not your org chart. End-to-end ownership, decision rights, KPIs, governance and continuous improvement, all working together. Then we embed it with the people who'll run it.
- End-to-end process ownership defined and accepted at leadership level.
- Decision rights and escalation paths that match how the work actually flows.
- A small, useful KPI set tied to outcomes not dashboards full of noise.
- A CI cadence that makes improvement a habit, not a programme.
How it works
From design to embedded.
- Step01
Diagnose
We map the current operating model against the work, surface the gaps, and align leadership on what to change. 3, 4 weeks.
- Step02
Design
We co-design accountabilities, KPIs, governance forums and the CI engine with the future role-holders in the room. 4, 6 weeks.
- Step03
Embed
We run the new model with your leaders for the first quarter, coach owners, and tune as we go. 8, 12 weeks.
Outcomes
What good looks like.
- 01
Every end-to-end process has a named owner with the authority to change it.
- 02
Leadership forums make decisions in the room not after the meeting.
- 03
KPIs roll up cleanly from the work to the P&L without manual gymnastics.
- 04
Improvement compounds quarter on quarter without external nudging.
Client voiceHead of R&D Project ManagementGlobal leader in industrial products
Our product process had become too complex to navigate. Flovio brought the outside-in clarity we needed, redesigned our process architecture, and built a 'Driver's License' training. For the first time, we all work according to the same standard.
Pricing
What it costs to embed.
Engagements scoped against the scope of the operating model function, BU, or group-wide.
€120, 250k
Whole BU operating model. 5, 7 months.
- Everything in Function
- Cross-process integration
- Leadership coaching
- CI engine setup
- KPI tooling implementation
From €300k
Group-wide operating model across multiple BUs.
- Everything in BU
- Group governance design
- BU-by-BU rollout
- Capability build for HR & strategy
All engagements are scoped together. Ranges are indicative the final number depends on team size, timeline, and the systems involved.
FAQ
Common questions, answered plainly.
- Is this just an org redesign with extra steps?
- No. An org chart tells you who reports to whom; an operating model tells you how work, decisions and information flow between them. We start with the latter boxes and lines often don't need to change at all.
- How is this different from a process transformation engagement?
- Process transformation redesigns what the work looks like. Operating model adds the layers around it: who owns it, who decides what, which metrics matter, and how performance is governed. The two are often run together.
- We already have a target operating model on slides. Why isn't it working?
- Usually because it stops at principles. A model that lives needs explicit decision rights, named owners, working forums, and metrics tied to the day-to-day. We close those gaps so the model is something people actually operate from.
- How do you involve our leadership team without slowing them down?
- Short, structured workshops (2, 3 hours, every 2, 3 weeks) where decisions get made, not briefed. Everything else we prepare and pre-align between sessions.
Tired of strategy that doesn't land?
Tell us where the model breaks today. We'll come back with a scope that fixes the wiring not just the org chart.